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Cypher1980 said:

Thanks for your help guys.

Its a Dud.

SONY helpline totally useless.

ME: Charge only holds for 7 hours

SONY : Yeah its not great. Buy a longer USB cable and play with it plugged in. (They honestly said this)

With Customer service like that its a wonder they still have customers.

Store I bought from have agreed its a Dud and I should get at least 20 hours from a full charge.

If you are trying to get something from Sony on this then you can do what I do.  Call back and talk to someone else.  You will eventually find someone that actually cares about the customer.  At least I usually do.