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nitekrawler1285 on 16 May 2011
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Tony_Stark said:
nitekrawler1285 said:
Kynes said:
nitekrawler1285 said:
...


I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 


The plural of anecdote is data...

I'm just saying I understand the OP being upset over lack fo service.  I'm sure those costumers I had to deal with fealt the same.  I don't understand why the ill will towards the company.  I have dealt with costumers who did pay for the service and though irrate were not harboring ill will.  It just seems strange to me is all.  You would think the behavior reversed.  


Yes, but an online service being down for a few members is a far differant situation than it being down for all members.

True but it probably has the same effect for those people.  I'm saying having dealt with those people I can understand where he is coming from.  I just dont understand how the paying customers werent irritated sufficiently to feel the need to punish the company and the one who never had to pay zilch  for this service was.