jarrod said:
Sony never extended warranties like Microsoft has though. The only way you got anything from Sony when your PS1 fried or your PS2 stopped reading CDs (outside the warranty period) was if you joined one of the multiple class action lawsuits. Microsoft certainly did wrong by consumers with RROD, but in the end they went some ways towards making amends and at a heavy cost. That's more than can be said for Sony historically, they've never acknowledged any deficiency in any PlayStation hardware afaik, much less accepted culpability in it.
Nintendo really is in a class of their own though. Not only do they acknowledge and accept pretty much any real hardware issue (DS Lite hinges cracking, Hollywood overheating, etc) they'll always fix it at their expense for free, even outside warranty periods in most cases (and then they'll usually extend the warranty too). |
Nice reply I can't fault you anywhere. Microsoft paid a high price of RROD but they accepted it. Sony semi accepted responsibility but still made consumer pay for fixes (PS1 era, possibly PS2 era). If anything companies should know now to release a reliable product. Consumers matter and screwing over your consumer means loss of business.
