| superchunk said: Yes you can. I've seen it done many times and in particular to a very large car dealership here in Tucson (Jim Click). You have the right to protest anything you want. Hell, I wrote a letter of my bad experience once about a company and threatened to have it published in the local paper if appropriate actions were not taken. The company refunded my money. :) |
Any time you do something like that you take a massive risk because I'm guessing the company just didn't think it was worthwhile to pursue it. It all depends on how much trouble it takes to pursue and how much they think they could get back. In the first case they probably decided it was more worth it to just save their image.
In you case, you're writing a letter about your problems with it fine. Threatening to bring it to the news in order to get payment starts going into the bad territory. If they really felt like being jerks, they could say they were being forced to pay under duress. Of course that's assuming they really were wrong and whatever your bad experience was didn't actually cost them a lot of money.
