I hear that dealing with Microsoft customer service is a pain in the ass. So I would never buy the Gold membership from Microsoft directly (which means automatic renewal). Ever. You should always buy the Gold cards. Not from Microsoft directly.
I really hate it when you call to cancel a service and the CSRs don't respect your wishes and keep piling on the hard sell on you to stay with their service. Fuck that shit. Since when did customer service mean trying to shove shit that your customers don't want down their throat? Dell and my credit card company kept begging me to buy some extra stuff. I should have told them to suck a dick instead of giving them a million polite "no thank yous" and explaining to them over and over again why you don't want what they are shilling until they fucking took a hint. These fuckers don't respect a polite "no thank you" anymore. if you are a telemarketer, in sales or in customer service, I understand that you are forced to do this. But customers have every right to take a stand and demand respect. This is why I would never work in sales, especially ones that focus on retention. There should be a special place reserved in hell for the people responsible for creating these "customer service" policies.
