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dtewi said:

Your post reeks of arrogance, and you don't seem to acknowledge the fact people are genuinely annoyed by the delays.

arrogance = yes. i apologize but that was my exact intention.

everyone is annoyed by the delay. but does a "real fan" cancel his order just because of a delay? will he not go to the concert anymore just because it was delayed?

the answer is, sure he's annoyed, sure he's gonna cancel his order, and that's fine.. i just don't want him to call himself a "real fan". i'm personally offended when i see all that in the same sentence.