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ameratsu said:

I love the Mass Effect series, but I refuse to buy DLC except in very rare circumstances. I own both Mass Effect games on steam, but have a pirated version of ME2 installed so I can play the dlc for free. I like that there is new content for games I like, but I feel that this content is never substantial enough to cost extra money. An hour or two of content for $10 is not nearly substantial enough.

So if you want to ask me what they did wrong, they are charging money for content that should be included with the price of the game. Unless they are adding a large amount of content, DLC is a very effective way to nickel and dime consumers.

DLC, for the most part, is content made after the game was released.  So if they included all possible DLC with the game then it would never come out.  

What about the Fallout 3 DLC?  That content was 10 each and they all lasted about 6-8 hours each.  Almost the length of an average game now a days.  I think DLC is a good way to continue to support a game with additional story/gameplay after a game is released and if done right is worth every penny.