You need to keep calling back and telling your story until you find someone that takes care of your problem. I've never since the PS1 had a Sony product fail on me (and that includes products other than their gaming systems). Sony makes great, quality products, and as a company, I think they care about their consumer. They always try to give the consumer good value in their products. Just look at the value of a PS3 compared to a 360 (not trying to start a flame war. I'm not trying to put down the 360, just stating factual information). Both systems are the same price yet, not only do you have what's been found to be an overall much more reliable product, but also Sony really tried to pack in a great value in the PS3 for their customers with a lot of extra stuff: wireless, bluetooth function, bluray, etc. You have to know Sony is a quality company after all these years of support.
Anyways, my main point is CALL THEM BACK AND TRY AGAIN! Like someone said, companies have sucky employees. But they also have good ones. I've heard multiple times on this site where someone called Sony CS once to have their PS3 fixed for free and got denied. Then called back a different time, got a different CS agent, and that CS person took care of the problem for them hassle free and money free. I think I know how you're feeling..it's a pride thing why you no longer want to support Sony; but you can't judge Sony by a single bad experience with a single lazy and sucky CS employee.
In closing, let me say it one more time: CALL BACK AND TRY AGAIN! AND THEN AGAIN IF IT STILL DOESN'T WORK! AND SO ON. Just be really nice and polite, and try to keep your cool. I'd be willing to bet that eventually you'll get the problem taken care of.
