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superchunk said:
They probably can't just change the order. They probably have to refund original and recharge you for the *technically* different game.

Granted, an intelligent cashier would just refund to a gift card and then recharge that gift card with all your same info, but, meh, they are minimum wage kids working there typically. Not the brightest.

(That is not a slam on ALL Gamestop employees, just a statement of observation that most are teens that generally aren't all that bright when it comes to real world problem solving)

Actually it is just a quick cancellation and then new preorder and the prices cancel out.  Something that actually could be done over the phone quite easily.  Only issue is of course an in-store signature needs to occur and of course confirmation that the person on the phone is of course the person who reserved the title which is why it is required they be in the store.  If they would rather not be in the store, then I'd suggest reserving online and do the "pick up in store option" and then cancel the original order when you pick it up.  If really doing that is so inconvenient.