By using this site, you agree to our Privacy Policy and our Terms of Use. Close
slowmo on 13 April 2010
Edit Thread
akuseru said:

slowmo said:

The PS2 failure rate was high enough that a class action lawsuit was considered, I think that proves they had a case to be answered for but chose to shaft their customers over by not offering any free repairs or extended warranty.  The problem the 360 had is it was a lot more expensive product when it failed than most PS2's were.  You say its not anything to be praised that they offer the warranty, well it is because they're not obliged in ANY country in the world to provide a product that lasts longer than 1 year.  I think you've misunderstood the difference between a retailers obligation and a manufacturers obligations, but thats easy done when people only learn a small portion regarding such matters of law. 

You do not have a 5 year warranty on all electronics at all but I really cannot be bothered to correct your inaccuracy in that instance, assuming you're based in the EU then you need to understand first what a warranty is and second how no repair is guaranteed without legal action and even then can be dismissed.  Please don't tell me you've been learning from the MikeB school of EU law, which is complete bullshit I'll add.

First of all, you should check which countries that are part of the EU and which ones that are not. Because we're not a part of the EU.

And no we don't have 5 year warranty, we have 5 year "warranty", in search for a better word. So yes, we can get a free repair/replacement up until 5 years after purchase if the product is victim to a manufacturing error, for instance RROD, Disc Scratching error or whatever. The you file a complaint, and in most cases, the consumer wins. It must be shitty living in a country where companies are allowed to make shoddy products and piss on their customers like that without consequences.

Oh, and all my freinds' PS2s got replaced for free by Sony. Because they had to, by law.

Just explain to me how you prove a fault such as RROD is a manufacturing error and not a natural product failure within expected tolerance without the manufacturer coming out and admitting a problem please.  Its true that in most cases retailers will buckle rather than goto court and suffer the expense and hassle for such a small item so they do settle outside the vast majority of the time, but if they do go all the way there is a lot you have to show evidence wise to prove your case.  In order to prove that the RROD you suffered was a manufacturing defect you would need to prove a systemic fault which would require expert testimony, it's not for the defence to prove they're innocent until you've shown them to be guilty of something.

The point is that without Microsoft publically admitting they had an issue with the 360 then you'd have a lot of hassle to get a free repair in most countries.  Disk scratching by the way is not a systemic fault, in 99% of cases its dirt on the rubber inside that causes the disk not to slow properly when the spinner motor stops, this can be prevented by people keeping their console from getting excessively dusty.

The UK doesn't follow EU law when it comes to this subject, for many years we've had the Sales Of Goods Act which supercedes EU law in this instance and the protection is very good.

I'd love to see where its law for a manufacturer to have to replace any product outside of its warranty period in Norway, I'm pretty sure you're wrong.  It might be that retailers are made to do so but certainly not the manufacturer.