There's been plenty of problems with gamestop employees saying outrageous things to try to get people to buy a warranty or put down money for upcoming games. But you know why, because their jobs are dependent on such things. They have to make a quota or else they get rated down. And yes, knowing people who have worked at GameStop, you can be fired for not meeting that quota.
You can't expect people to tell the truth or give quality surface at the end of a sword. Much less with limited training. So was this a case of a misunderstanding? Perhaps. But there's been more than a few times I've been badgered by gamestop employees to pre-order a game or had a 'misunderstanding' about a game because of their lack of training.
Six upcoming games you should look into:
