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Deviation59 on 23 February 2010
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demitri55 said:
Random Canadian said:
demitri55 said:

i watch both the unedited and edited versions of the video and have to revoke what i said. the pro instigated a negative response from that kid. the pro could of handle it more maturely like a customer service employee would do to an angry customer. the pro also said he would ban every xbox console the kid logs into with that account. so that means the pro would ban the console of innocent friends of 'loud mouth kid' who dont know what he did but let him use their console. the pro also kept using the word "shut-up" that would get you fired or suspended if an employee said that to a angry or non-angry customer

Im sure your supervisor would be a LITTLE understanding if that -Customer- Said he fucked your grand mother through a wall, or whatever that shit he spued, Plus the -customer- sounds like a little kid, adults need to assume an  athority role with little punks like that, problem with society now is if The Pro did call the kids parents His dad would probably threaten to fuck someones sister/mom/grams/aunt/.

 

This kid needs to be grounded for a few months and his xbox taken away..

Oh well at least SOMEONE is disciplining these kids, even if it is a faceless corporation.

no you cant i took business communication. an angry customer can say "i effed your wife, i slapped your daughter, i jizz on your daughter face" and curse at you all they want. what a train employee (customer service employee) is suppose to do is keep their composure address the original situation, try to calm the customer, and if the customer gets more hostile they are suppose to hang-up politely and show their superviser the audio recording of the conversation. acting in any other manner would get the employee in trouble. and the pro could of handle this situation bettter without getting a negative response from that kid and still disciplining and controlling the situation.

the way i would of handle it is by, laughing it off (the first insult), if he continues give a warning, if he still proceeds ban him without saying anything. if he has questions ill answer them if polite if not ill ignore it or have the message sent to my surperior

for those who dont know. customer service representitives deal with customers. mods deal with users they are not to different and the same rules aplly believe it or not.

LOL. You've got it way, way wrong. When customers get abusive like that, 99.9% of companies cut them off entirely. "The customer is always right" is a complete fantasy that goes out the window right quick when they start cursing at you and making threats.