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Random Canadian said:
No matter how you or business communication courses think a situation like this should be handled the truth is judging by most of the comments on youtube <- most rational adults are with The Pro and how he handled things, The kiddies are calling him a fag and crying as expected.

and some of those rational adults are even saying 'the pro could of handle it better' and thats what im saying as well. im not saying the kid doesnt deserve to be banned and the pro needs to be fired. im saying the pro should of handle it better and use words that didnt instigate a negative response especially to a little kid. you have to know how to talk to a little kid to not get him/her wild up.