I personally hate how they only order enough copies to fill pre-orders. Then when they do get a few extras in later down the road, they will try and always forcibly persuade you into buying used for $5 less. I know why they do it (maximize profit) but it is just annoying because you have to say "no" a minimum of five times before they will sell you the new one. Also dislike buying a "new" game that has been opened (and likely taken home and played by one of the employees). I really like that Bioware and a few other companies are starting to offer free DLC for new copy purchases. I would personally love to see Gamestop go out of business, but then I would be stuck buying games online as the area I live does not have any other true game stores.
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