NJ5 said:
It doesn't prove your point. They sell more stuff and have more revenue but they have more employees as well, being bigger retailers. I don't see how a decent games store would lose money by selling only first hand software, given that it has like a > 33% gross margin that many businesses would kill to have.
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It has a 33% gross margin if it sells every single copy of a bulk order at full price - they won't though, and as soon as that 500000 order of a 'sure hit' bombs - you can bet the retailers is going to bleed money from it. Yes they have protection in place to not make it hurt too bad, but for all the games they make money on at full price there are games they're forced to sell below what they paid for it.
By selling more media, thus attracting a bigger market, the costs of running the store, paying staff, taxes, location rental, brand marketing etc etc is less significient as they make bigger revenue. That's why (UK example here) a shop like WHsmiths can afford to only sell first hand video games, it's just one part of a range of product - and their whole revenue doesn't rely on it.
The video game retail industry is by no means a 'cushdy' and easy place to make money, and third parties wouldn't be selling their games with such minimal profit margins for retailers if the second hand market didn't exsist.