greenmedic88 on 31 January 2010
When you call the SCE service department, it takes about 5-10 minutes to get your repair/refurb process rolling.
It's not much different than call, wait for a service rep, explain the error or play it over the phone "beep, fans whir, beep, beep, beep, power clicks off and silence." They've processed enough of these that they'll tell you it has to be sent in.
Phone service reps handle work orders immediately. Can't say the same for e-mails which don't have the same priority as a customer on the line.
