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I do believe that ZI have stated multiple times now that on the retail version you cannot play 256 players straight off the bat.

It has been said that you must first complete an off-line training mode, then go to 32 player death match, and pretty much work your way up to 256 player. So saying "I don't know what to do and I promise i was playing 256 players on the retail release" is rubbish.

There is a training mode (from what has been shown) rendering this reviews complaints null.