souixan on 21 November 2007
| z64dan said: Sony is very stupid for not just replacing his console. People are going to hear this story and remember, "Oh yeah, Sony has shitty customer support" Think about how much time he's spent on the phone with them. He says 5-6 hours. Probably differing levels of management also, so $25-$40 an hour probably per customer support rep. Sony could have SAVED money by just replacing his console, rather than paying all these customer service people to try to charge him money. |
They would pay the staff regardless, he didn't really do anything to them but hold them up from helping people who deserved to be helped. If you want to be pissed off at somebody be pissed off at the a$$clown that thinks he can keep crying and get his way, be mad at the parents who never taught him to be responsible, don't be mad at sony. In fact sony is the victim in this situation the victim of retards like this who think they're entitled even though what they really deserve is a few smacks with the stupid stick. I feel this way about Nintendo too, sure it's great that Nintendo goes above and beyond their call and even fixes things when they shouldn't sometimes. I know it's nice but at heart I know there's people who simply don't deserve this. Whenever I hear about beer spilling on a DS and nintendo fixing it for free, I truly wish I could slap the person who thinks they shouldn't have to pay for this service.
