z64dan on 21 November 2007
Sony is very stupid for not just replacing his console. People are going to hear this story and remember, "Oh yeah, Sony has shitty customer support"
Think about how much time he's spent on the phone with them. He says 5-6 hours. Probably differing levels of management also, so $25-$40 an hour probably per customer support rep.
Sony could have SAVED money by just replacing his console, rather than paying all these customer service people to try to charge him money.
