Whether I'm reading Metacritic reviews or user reviews, I have to weed through the trolls either way, but I find it easier to weed through the trolls with users. They're not paid, and they're usually upfront about their bias. They'll tell you if it's their favorite system, favorite controls, favorite genre, or favorite franchise, so you know where they stand, and see how the game fits into their tastes (if it does). And it's usually pretty obvious if they have an agenda.
With paid reviewers, they're an arm of the marketing branch of the publishers, and it is a well known fact that they get paid and bribed to give good early reviews so that the Metacritic number is really really high on launch day, before all the real honest reviews come in and knock it down a few pegs. So with those guys, the only ones I actually trust are VGChartz, for 2 reasons: the explanation loadedstatement gave above, and because I've met a couple of them in real life, and discussed video games with them in person, and trust them.
Outside of VGC and actual gamers (mostly members here, or friends of mine in meatspace), I would trust a reviewer like I'd trust an orc.
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