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^^^
@binary solo

I agree with most of your post. But the OP needs to be strait forward and semi stern with the person he is addressing. That doesn't mean he should attack them or whatever, just let them know your not messing about. If your too "feminine they could brush you off". Just be strait forward and firm but don't over do it. Just reinforce the notion that your a loyal customer with a majority of your electronics Sony, and that you may decide to go elsewhere in the future if this isn't taken care of.



"If you've got them by the balls their hearts and minds will follow."

Quote by- The Imortal John Wayne, the original BADASS!