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donsterydo2 said:
I wonder if it's true or not.

Anyone can write something like that on their blog.

it might be true it might not be.

But then again, how does one go about proving something like this?

This seems to be a fairly small detail. I know people who work for IBM and I know a lot of the problems their call centers deal with. Stuff that is rarely published. Of course I wouldn't put it on a blog, cuz i don't care for the attention, but almost everyone knows someone who works in a video-game related company.