All I know is this:
My 360 starting freezing up on me. I called support and they told me I had to send it in. However, I had to pay 100 dollars, because although MS "fessed up" to RROD, it didn't cover other issues, which this was. Then, i never got my box to send it in. Called back a week later, they said they would send it. STILL never got it. Called a 3rd time, talked to a manager who apologized, and finally got my box. It got repaired and returned (for 100 bucks).
My PS3 got the YLOD. It was no longer under warrenty. However, when I called in, the lady said they had extended it for launch consoles, and it would be covered. I sent it in and it got repaired and sent back to me for free.
So from my personal experience, Sony is far more Customer Service reliable than MS. However, I realize this is one incident out of millions. Maybe you should realize the same.
Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS
