cleveland124 on 15 November 2007
| bbsin said: I for one would not fix that thing, that's like dropping a hotdog on the floor and expecting to get a new one from the vender for free because it started to taste like dirt... |
Maybe I expect too much from customer service. I would expect a vendor that I bought a hotdog from and I dropped it to give me another for free. The margin on food is rather high. As such, it is typically better to comp me my one hotdog to get me to buy the next several from him, rather than take the hardline with me and pushing my business elsewhere. In fact I have seen this happen several times while dining out. Something happens to the food that is the customers fault but management immediately replaces it for free to make the customer have a better experience. Like I said before, I don't think is good thing for Sony either way. If you agree that it shouldn't have been warrantied then they are just doing their job. If you believe, like me, that dust shouldn't ruin a warranty, then this is a black eye. Their is no way to gain the perception that Sony has superior customer service from this instance. I mean it'd be one thing if they said the dust actually caused whatever issues the PS3 has and then its therefore the customer liability. They are saying its a hazard for our tech guy to even open up. So they are saying that the $3 dust mask and a paper towel to wipe the unit off are worth $150.
