@WereKitten
I disagree, he doesn't use straw-men at all. The positions of some people/groups tends to be ambiguous and as so leaves it open to interpretation. He can only guess what their position is and I think does a very good job of it.
Customer reception has a lot to do with behaviorism. If you are wrong about customer habits then your product/service will not be well received. Nobody is implying that their needs are clear and constant. Many people don't even know what their own needs are. That's why it takes effort to fulfill them.
We determined the success of the Internet. If we didn't need it; if it wasn't convenient for us, it would not be in every home. Just because they developed the Internet didn't mean we would automatically buy it in the name of science. They had to make it useful for us first.
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