Todays conversation in the mall...

[jjseth]

Sqrl said:
So it sounds like jjseth would have done the same thing if he were in the clerks position.


That blows my theory out of the water, I was thinking nobody was going to defend it =P

Just curious how do you justify this person straight out lying to the customer?

The idea that it is the employees job to come to terms with what he did is partially true, the other side of it is that Naznatips would have to come to terms with not stepping in and stopping that kind of douchebaggery from taking place. I just can't fathom the logic behind saying Naz was in the wrong there, I think the level of dishonesty being displayed made it a moral imperative to intervene and any decent person would have done so imo.

 Nope... I wouldn't have done that if I was a clerk at someplace like that.   If I wasn't getting any commission and just making a flat salary, I'd tell them exactly what it is that they want, and then of course tell them that we were out of them right now, but given her/him advice on where to find the system they wanted.  

I wasn't there so I am not so sure it would have been flat out lying or just twisting his sales pitch to have the ps3 fit what she could have wanted.  If she said she wanted a system that had motion controls I'd have brought up the PS3 as well, especialy if the wii was out of stock.  But if she started to ask if it had specific games that the wii will only have, then I'd tell her that the Wii is what she wants.  

I was more or less saying that the way that he was arguing with the clerk about it was the wrong way to do it. He could have said what he needed to in one sentence, then the lady would have seen the clerk was full of BS.