Todays conversation in the mall...

[jjseth]

naznatips said:

jjseth said:
Naz.. I would have kicked you out of the store before that point. When it comes to sales you sell what you have, not what you don't have and won't likely get many in. I'd also post up there at the store to ban you from ever entering the store again. They are there to make money and you don't know why that sales person was telling the person about the PS3 instead of the Wii.

Sure, the salesperson is being deceptive and only telling one side of the story, but when it comes to sales (especially if you are on commission) you push what you have. That's an ethics question they will have to answer themselves and deal with. Not by having someone playing games with no intent to purchase anything talk their customers out of a potential sale and try to give an ethics lesson to them.

If it were me and someone working at a store was doing their best to sell a person on a Wii instead of a PS3 that they were really looking for I'd just stand back, play the demo and laugh quietly everytime they said something bogus. And if they were lying about something that only the PS3 has and the Wii doesn't like a particular game. I may ask them when that game they lied about comes out for the PS3, or if they have any in stock. But I'd do it in another manner instead of getting into a heated debate with the sales monkey.

Shams, I do have to admit, that you should have mentioned to the lady about the 60gb version that does have bc for ps2 games. If the kid really wanted the PS3, what right do you have in trying to convince his parents that he should get the Wii? Now that kid may end up with a gift this Xmas that he doesn't want and could have had the system he really wanted instead.

Wow, you have either never worked in retail before or you worked in a store that needs to be shut down.  I was an employee in the games section of Best Buy for almost a year, and if I had done that I would have been fired instantly.  In fact, if I report this employee he will be fired instantly.  I know, because I've gotten 2 other Gamespot/EB Games employees fired for similar situations in the past.  You are never supposed to lie to the consumer.  EVER. That's the fastest path to unemployment.  I was hardly in a heated debate.  I simply answered the woman's questions the way the employee is paid to do.

 

I have worked retail at a few places when I was younger, and I really don't miss it.  Most of my time though were spent in places where I was on commission and it's completely different how you sell to people then you would at a best buy or GS.   If I didn't sell enough product, I didn't get paid jack if I tried to sell things we didn't have in stock.  And my store was never shut down and I never had an upset customer.  I pushed the sales items where I'd get bonus's for selling certain items over others even if something else was less money and was exactly what they were looking for.  

Like I said, it's not up to you to go and become the ethics enforcement officer for consumers.  The consumers can do that job very well without having someone else step in for them while irritating the person who is there working and trying to make ends meet and a paycheck.  

 And then you brag about having 2 employees fired and that you could get this person fired for that?   Tis the season to be vengeful.  That's something I would never do to someone unless they lied me directly and it caused me grief and monetary loss.  There is a very fine line between outright lying about a product just to get a sale and showing a different side of the story where it still fits into what the person was looking for.    He wasn't lying to the customer although it could be argued that he was misleading them since he should have known exactly what the person was looking for.

 You aren't paid to do that and I'd just let the person paid to do that job do it.  If someone wants to come up to you and ask your opinion while a clerk may be busy with someone else, that's fine.  Go for it.  Otherwise, I keep quiet.   It's the consumers who like to butt in that irritated me the most.  And I never had problems or qualms kicking them out of the store.   But hey, I must have been fired for that right?  Nope, I was promoted to manager of one store and then at another company I worked my way up to a Senior position that had alot of the same duties as a manager would.   My bosses respected my decisions and I'd explain to them reasons why I did what I did (when an incident did come up) and they always approved of it.