I dont get it, I sell household appliances in life. The failure rate inside 5 years is around 20%. Appliances (front load washer, fridg, stove...) cost way more than a PS3 and breaks more, but nobody talk about it. The warranty is 1 year, I dont know how it works in UK, but here in Canada the manufacturer does not even have to repair out of warranty. Most of them will do, but they dont have too. Even if the failure rate of the PS3 was 5%-10% it would still be acceptable comparing to other product of same price range, dont forget that usually many failures will be because of misuse of the product. But sincerely saying they have a faulty hardware because of a 2%?? failure rate is sensasionalist. Complaining about a repair service when out of warranty is probably the worst thing ive ever heard. The law and market say that its a 1 year warranty minimum, then it mean that after this 1 year, it can break and then you have to pay for it and the manufacturer is not in the obligation to fix it for you. When you purchase a product you agree to that.
BBC, if your not happy how the warranty works, what about doing ad campain so your government change the law and oblige manufacturer to give 5 years warranty...
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