BBC Watchdog. PS3 YLOD just been on.

[welshbloke]

Hapimeses said:

kowenicki said:
@hapmieses

so the rrod isnt designed in either then?

If an electronic device breaks within 5 years due to a manufacturing defect, the retailer the machine was purchased from must provide a replacement or repair for free. Microsoft admitted the RROD flaw was their fault, meaning their 3-year guarantee helps their retailers in the UK a lot. However, you should have 5 years in the UK, not 3. I'm told Microsoft would have been forced to offer far longer if it went to court -- actually, the retailers would, but they would complain to Microsoft in turn -- so I have little respect for the whole 3-year thing, although it does make it really easy to get a 360 fixed if it pops in the first 3 years.

In short, Microsoft says the RROD was their fault at a manufacturing level, so they have to fix it. Sony says the YLOD is not their fault at a manufacturing level, so they do not have to fix it. I think. I'm no expert on these things, but I have talked to Sony's Customer Services a lot this last few weeks, and to the Government Helplines on retail law, and that's pretty much the situation they described to me.

The recourse in the UK should be with the trader not Sony, the important thing to remember here is fit for purpose. What this usually means is that if I bought an Iron I should expect it to work for X number of years. If they cannot demonstrate that I was negligent then I should be able to claim something along these lines to get all of your money back obviously how long I owned the item will probably affect your outcome. This has nothing to do with a manufacturers warranty and is a consumer right.

to get some of your money back

to get the goods repaired

to get the goods replaced

to get compensation

In most cases I think people are going direct to Sony and not the trader. Where this may change is if Sony claim the problem is inherent and introduce their own scheme as with Microsoft.