| kowenicki said: @hapmieses so the rrod isnt designed in either then? |
If an electronic device breaks within 5 years due to a manufacturing defect, the retailer the machine was purchased from must provide a replacement or repair for free. Microsoft admitted the RROD flaw was their fault, meaning their 3-year guarantee helps their retailers in the UK a lot. However, you should have 5 years in the UK, not 3. I'm told Microsoft would have been forced to offer far longer if it went to court -- actually, the retailers would, but they would complain to Microsoft in turn -- so I have little respect for the whole 3-year thing, although it does make it really easy to get a 360 fixed if it pops in the first 3 years.
In short, Microsoft says the RROD was their fault at a manufacturing level, so they have to fix it. Sony says the YLOD is not their fault at a manufacturing level, so they do not have to fix it. I think. I'm no expert on these things, but I have talked to Sony's Customer Services a lot this last few weeks, and to the Government Helplines on retail law, and that's pretty much the situation they described to me.
