Chadius on 01 November 2007
PS2 Disk Read Error class action lawsuit, anyone?
Sony music CD rootkits ignoring EULA, anyone?
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Customer Service is a crazy industry, btw. As a CS rep, EVERYTHING IS YOUR FAULT. Unsatisfied Customer, even if he voided his warranty and was a rude jerk? YOUR FAULT. Took too long to reply because you're understaffed and had to handle 20 calls at once? YOUR FAULT. Then the manager pops up and says: "Only 67% satisfation rate! YOUR FAULT!"
There is no such thing as a console war. This is the first step to game design.
