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23.7% of consoles repaired was 16k right? 23.7% error rate, and 16k consoles were repaired right?
100/23.7=4.24 or something. so, multiply 16k by that and you get the total consoles... unless werekitten is right and 16k is the total number of consoles they cover.

@werekitten
wow....wow....wow....no such thing as setting an equation to 0.... just wow

so whats 5x+12=0? I'll tell you... it's setting an equation to 0. That is algebra, which is based on variables like x,y,z and others.

because there are some unknown variables, like the customers who sent their consoles to MS, you can use a variable to figure it out partially.

Basically there is a 23.7 fail rate on consoles which they've covered AND repaired.
They said it could be as high as 34 or something, so that's an additional 11% or so of the total number.
Then there is also customers who didn't tell ST at all about the failure and sent it to MS automatically.

But like I said before, this problem will actually require statistics to find a distribution range over the 34. Since they haven't said anything about their math, it's especially difficult, because they might have gotten that number from standard distribution already, which would mean that if I made one, it would be completely worthless.

It's not difficult, I just don't feel like doing it. It's tedius