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As an example,
If you sell 20 360s each day of the week and 5 crash from each of those days, then only
5 out of 140 came from monday, or 3.5%. However, on that monday, and everyday, the rate is actually 25% (5/20)

EDIT: or you can subtract all repaired consoles from the pool 140-30 (leaving out any specific days value of 5)=110, to get 5 out of 110 or 4.5%

But like I said, we don't know what method they used exactly.