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I wonder how many people went, oh look it's slim, it must produce no heat if it's that small, let me put into this small cabinet with no air flow, or how about I put it close to the wall blocking the exhaust, it doesn't matter because the slim is so quiet and cool...4 days later...OMG SONY SUCKS, MEH PS3 SLIM IS OVERHEATING!!!

These types of people in the past have killed many 360 and to a lesser degree PS3 doing retarded things like this...it's a fact, some people just don't know how to take care of their electronics and because of their incompetence, their electronics break.
Use to work at EB my self, and yeah I had to deal with it as well, the most common things I saw were brand new games being returned the next day only to have the data side scratched to the shit house and them claiming they bought it like that, the parents would get pissed once I denied their request, bitches got owned XD

It could also be that the people that return the PS3 slims are doing so because they need the money back, many buy on impulse even if they haven't got the money, credit cards, the best friend to those that can't control their finances, and as such have to return the slims back to get a refund, of course the return is followed up with an excuse and what better excuse than to say it over heats just because it's a little warm after gaming on it.

I'll give this to the end of this year, if nothing more is said, then it's either some defective units or retarded customers, but if things blow out like RROD did, then Sony has a big issue on their hands....I guess we have to wait and see how things turn out, but I'm guessing it's the latter and not the former that is the case a majority of the time.