theprof00 on 25 July 2009
@montana
Maybe this is me being arrogant, but I'm pretty sure all the higher paid employees are accounted for. Customer service can be outsourced, and is generally very inexpensive as compared to things like sales, manufacturing, and research. Of which, two of those things are for sure included in the overhead cost of ps3 and games.
EDIT:
what I mean is that customer service reps are paid between 7-12$ here in the US for the most part. As compared to devs at 40$+/hr manufacturing 28$+/hr, and marketing @30-80/hr. On top of that a lot of customer service is outsourced to countries like India where the costs per hour per employee drop to something like 4$-/hr.
