Sony aftersales are no better than any other company.
My sister bought a Sony Vaio a few years back. Top of the line really nice notebook.
6 months in lines started to appear on the screen making it hard to read. Eventially these lines grew and it became evident that the screen was being scatched by the keyboard when the lid was shut.
By this point the screen looked really shabby and given the purchase price I told my sister to call Sony and get the screen replaced.
SONY : Ah yes there is a design flaw with that model so the screen scratches when the lid is shut.
Sister : Its almost unreadable how do I get you to replace the screen under warranty.
SONY : Its not covered under your warranty as it is a known design flaw.
Sister : You have got to be kidding me !
SONY : NO !
Sister : And there is nothing you are willing to do
SONY : NO !
============
We just put a piece of cloth in between the two surfaces now, to stop the screen getting any worse.
However my sister is an airline Pilot with loads of disposable income. She has vowed never to buy Sony products again.
Dumb Sony, real dumb
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