I can relate, but with such impressive hardware quality this really only happens very rarely, there is not enough insight for them to invest in a superb repair service. Also the 60gb model is no longer produced, so I'm sure that has something to do with it as well.
Excuse? Sort of, they still should be more timely, but I sent my wii away and it took over 3 weeks to get it back when it just stopped working.
Neither company is going to match Microsoft, sending consoles back is basically a full time service for them.
I recommend that if you ever need to send a product in for repair that has an incredibly low failure rate like the PS3 that you detail in a note with the package exactly what is wrong, when it happened, and how long you've used the ps3 (hours per day) My roommate's PS3 was on for 24 hours a day for 8 months, and when it YLOD'd he listed that along with the odd sound it made, he got it back 6 days later.
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