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Destroyer_of_knights said:
I feel that the customer got what he deserved, it may have not been right what the tech did, but I'm sure there are 2 sides to this story, so let not paint the customer as being a saint.

What?

How would he get what he deserved?  Even if he called and bitched, he still deserves his PS3 fixed.  If you actually bother reading the stories that take place before this, you will see that he actually handles things well, it's their side that does all the bad things.