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radioioRobert said:

I told him how much I spent last year there (at least $1500 in new games alone) and that I was a long time consistant customer (my local store has a stellar staff, unlike most locations), and John's response was "You obviously find value in our services, feel free to buy this elsewhere". I replied I would buy a lot of other things elsewhere as well :). I then went to my local store and cancelled 4 preorders (Tiger, WSR, Conduit, & Grand Slam Tennis). That's how we should reply to this.

 

so in response you are going to give them twenty dollars worth of cancellation fees?