|
Soleron said: A new one is just damage control, not a good gesture. |
that would be the case if a complaint had been made. Apple Customer service on thier own went into Kzoellner's history, saw his issue and rectified it without being prompted. In no way is that damage control considering the squeeky wheel gets the grease... how many companies that YOU know of replace 1000$+ merchandise without being asked?? Im not trying to be argumentative here, i just disagree with that train of thought.
but back to the original question, i am a Mac user as well. I bought my first one right as the intel macs were launched and i had my first and only problem within a month of getting it. Randomly one day i had a Kernel Panic that completely bricked my machine. I called customer service and i was immediately impressed that the service rep(the first one that answered the phone, not anyone i was transfered to) knew the issue and requested i bring it in to a service center. I dropped it of and within 24 hours i had my I-Mac back and its worked flawlessly ever since. basically this is the quickest and most proffesional i've ever seen customer service act in my life. Im not trying to kiss apple ass here, i just think its sad other companies i've had to deal with didn't act in a similar fashion.
and this is without an apple care plan... ive always though extended warranties in general were a scam and a half.
F@ck Ubisoft and their commitment to Wii shovelware.
