| Khuutra said: Friended for name/avatar combo, but also because this explanation doesn't make me feel like a caveman. Most technology explanations do, you see. |
Haha! Very true, very true. I try to make any tech explanation as simple as possible. One of my jobs is to provide end user helpdesk support to about 300 small business users. I've learned that I can't use my mumbo jumbo talk and get anything done over the phone or in email. Most tech guys are too impatient to try and think outside their own head so that the end user can actually understand them.
Example: normal 'tech' guy: "Ok, go into your network settings and check the IP"
Me: "Ok, now click Start... it's at the bottom of your screen, now click Control Panel, now if there's an option that says switch to classic view, click on that. Do you see the icon called 'Network Connections'? Ok, it should be about halfway down, it looks like a globe with something plugged into it, yeah, that's it! Click on that, now double click on your Local Area Network, click the Support tab and tell me what it says."
It takes longer to say but it actually allows me to communicate with non-techy people, a bridge that some simply cannot cross 
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