@sharky54 - Right, I noticed that you're 21, roughly about, which means you were an infant when the NES hit the US. Ever get your hands on an Atari 2600 controller? 1 button, 1 stick. That's what the older gamers are used to. The NES pushed them in a different direction (crosspad + 2 buttons). The SNES/Genesis pushed them into the 6 button category, and it got worse for these casual gamers from there.
The issue with shapes vs letters is simple. Follow the pattern - A, B _ , D, E, _ 1, 2,_,4, 5, _ Circle, Rectangle, ___________ , Triangle, Rhombus, _________
Number or letter patterns are how we communicate, learn, read, etc. The only place I use shapes for anything are spreadsheets, and the rectangles are already drawn out. Besides, one of the first, if not the first company to offer letter-based buttons was a Japanese company (Nintendo), so I doubt the whole part of it being easier to understand across the world had much to do with it. The process of preparing a product for a foreign market is called Localization. It's the reason why you can have RPG's from Japan but get them in English.
I think Call of Duty might be a bad point, as you also have to switch weapons, call in air raids/special weapons, etc. There's more to moving and shooting to be good at COD.
As for remembering what a few buttons do, the issue is that their functions change with each game. So its remembering what a few buttons do x 20 games. Its a lot to ask out of a busy adult life.
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