Sony Refuses To Replace Backwards-Compatible PS3s

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MikeB said:

Seems to have been handled pretty well judging from the youtube video. Looks like he will be getting his PS2 backwards compatible 80GB PS3 afterall.

Sounds like the Sony Style shop employees were misinformed or it is standard procedure to first offer a new newer (cheaper) PS3 model first, this then goes forward unless the customer asks for the older model PS3 (more limited supply).

Not suprising (most shops operate like that), but it's nice to hear the repair center has plenty of them in stock for replacement.

 

 

Actually, we were both hopeful after that conversation, too. BUT... he got called back shortly after on his cell phone, and the Sony rep told him the same thing they told him yesterday - he's screwed. He's getting a new-model 80GB PS3 tomorrow (that's the scheduled arrival at Sony Style local outlet), and they wouldn't even tell him a reason WHY they can't send a refurb old-model 80GB PS3 from MTC instead - they just refused.

It's even more confusing to me, now... I don't understand. In any case, he's losing out pretty majorly, and he's decided he's just going to "bend over and take it" as he says. I think it's pretty sad, overall, especially that Sony Canada rep who gave us the false hope. But then, that isn't likely his fault - he probably just assumed there's no reason why they couldn't send him one of the refurbs from MTC, since they told me that they have a lot of them.