I worked for a tech support for RIM and will never ever deal with a support line for any product. You are told to stick to a script and can't deviate or you get fired.
A disk drive should cost you 60 bucks to replace here in canada, labour included.
Disk drive is 40 bucks on ebay, getting it flashed with the proper key to work with your system is 20. Does the town you live in have craigslist? There are lots of ads for people who mod your xbox360 here in toronto...and sadly, those people can fix this for you as replacing the drive is the same labour as modding your xbox. You don't have to get it modded if you dont want to...but the new drve still has to be flashed.







