shock182 on 05 March 2009
@all tech support in general
a) His statement was not racist
b) There is a general incompetence with all these call centers. 99% of the time the person you are talking to has no idea what is going on other than what his script tells him. EX: Caller: Hello, I have such and such problem. Tech: (turns to page 34) reads script.
Very rarely do you get someone who knows anything real or really cares about anything other than keeping their calls up.
As some suggested, if you have the ability to order support online, do it. The one time in 3 years I needed support, it was handled promptly.
