I've now called three times and talked to three operators and two supervisors and none of them are willing to help. The more I think about it, the more ridiculous and upsetting I find it. First off, the system as a whole should be enabled for online play, not just a single profile. That is just dumb. Their customer service is absolutely horrible. I don't blame the individuals I've spoken with but rather their "rules". The fact that they can't or aren't allowed to help me with this is absurd. If I can't get this situation fixed, I will probably not buy another Xbox in the future. It's bad enough they're the only console that makes you pay for online but this is ridiculous. I was obviously willing to pay for online but for each profile? No way.
Next time I'm just sticking with Nintendo or seeing what the next Playstation system is like.
I'll come up with something better eventually...
