On the flipside, Home could be disasterous. Sony also managed the trainwreck otherwise known as Star Wars Galaxies. From the screen shots and demos the game look liked it was going to be great. Even the beta went pretty well and got good reviews.
But Sony turned what should have been a guaranteed success into a bastion of ill will. They treated their customers like dirt. Lying about upgrades. Unfulfilled promises. Horribly unstable servers that needed rebooting every night. Releasing unfinished code. Complete lack of customer service. And at the time it was the most expensive mmorpg as well.