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Depends on what the game is trying to do. Puzzle Quest is one of the most fun and addicting games I've played in a while but it won't win any graphic awards, however what is there looks good and serves the game.
A FPS on 360 with stiff animations and jaggies should lose a point though.

But what reviewers are failing to score on is the FUN factor and replayability. Look at movies - I might drop $13 for a brain dead but high octane movie (we all have) but I won't buy the DVD. Those movies generally get mediocore reviews, but compariable games (looks great, great rental but isn't worth owning) get high scores. IMO if the game doesn't keep you coming back time and again, then it shouldn't be getting even an 8/10 irregardless of everything else.