Dell's website does everything possible to make you avoid buying Ubuntu stuff, and it is very clearly stated that it is not Windows. This is like buying a HD-DVD instead of a Blu-ray player and then saying it's someone else's fault (the shop, the manufacturer, etc.) that you bought the wrong thing.
Look at the result: Ubuntu is compatible with the internet (Whatever is on the disc isn't anything to do with actually connecting) and with Microsoft file formats, so she can actually use the course. She could even buy a Windows license with the money saved.
The blame could not possibly lie with Linux, anyway. It does exactly as advertised. Nor should this discourage users from trying it - as long as they research it first. If they don't want to, they can just buy a Windows computer, which can be done by checking it says "Windows" in the spec list.
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