Just to clarify my 2hr charge I mentioned was just thrown out there. I actually charge by the hour regardless if it takes a fraction of an hour. So if I actually work 1.5 or more hours then I charge 2.
I also, usually pick up and deliver the computer back to the person. This is not counted in the hours worked as I just don't care much. So, I don't think I ripping people off.
Lastly, I also throw in free goodies when I'm done. I have corporate version of Symantec that I always put on for people who have nothing and then I also put on spybot. Then I of course give them a detail of what I found and how to not let it happen again. Of course this only means I get less return calls because they should know how to keep it from happening again, but, as history has proven I usually see them back again in a year.
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